All merchandise must be returned within 30 days of the ticket date that is noted on the packing slip. If the return does not reach Lenitech Snow & Skate within 30 days of the ticket date, the return will not be accepted and returned to you. All merchandise must be new and in unused condition with original packaging.  Please note:  Sales of all snowboard and skateboard hardgoods is final.  Unworn snowboard boots may be exchanged for the correct size.  In rare circumstances unused snowboards and bindings may be returned for store credit only.

All returns must be shipped back with the original manufacturers packaging and tags*. If the merchandise is shipped back in the manufactures package with out a protective box there will be a fee charged. Shipping fees are non-refundable. Items can be dropped off for a return to our retail store, 201 South 1300 East, Salt Lake City, UT  84102 (801) 582-2888.
*Some items will not be shipped with a manufactures package. Please make note of this on the return slip.

Returning a store Purchase:
Store purchases must be returned/exchanged at Lenitech Snow & Skate store location. Unfortunately, Lenitech cannot accept items that were purchased at Lenitech Snow & Skate. Please do not attempt to return items purchased at Lenitech Snow & Skate store, they will not be accepted and will be returned to you. We cannot accept responsibility for items purchased in store that are returned to our warehouse.

International Returns:
You will need to pay the shipping costs for your return when you mail your package. We do not accept C.O.D. returns. Returns sent from international addresses take up to five weeks to process after the package is mailed. The credit to your account should appear within one to two billing statements.
Lenitech.com cannot refund tax and duty costs for orders delivered to international addresses. You will only be refunded for the amount charged for the merchandise at the current exchange rate.


To Make a Online Return:
1. On the front side of the form please circle the item(s) that you are returning to us.
2. Place a copy of the Packing List in the package with the item(s). You may keep the original for your personal records.

Ship Your Return to:
Lenitech Snow & Skate
Attention: Returns
201 South 1300 East
Salt Lake City, UT 84102

If you do not have your packing slip, please follow these steps:
1. Print out a copy of your email confirmation. Or you can log into your account and print out your order.
2. Circle on the email confirmation which item(s) you are returning.
3. Ship your return to us (see above)

Problems:
If you have any order problems, such as wrong item shipped, scratched or damaged items, or warranty issues, please email us at info@lenitech.com before you ship the item out and please include your order number to help expedite your assistance. We will assist you with any problems that you have.

Damaged in shipping:
If you receive a product that has obviously been damaged in shipping, sign for the package and note above your signature the word "damaged" or "open" and request that the delivery company inspect the package. If you found the damage after the delivery, please email lenitech.com shipping claim department at info@lenitech.com Attn: Shipping Claim. Please include your invoice number (found on packing slip) and the name of the carrier that delivered the package. You MUST keep the damaged packaging until it is inspected by the carrier.  Do not return the merchandise yourself, lenitech.com will process a claim and walk you through what to do next.

Warranty:
All item's are covered by the original manufactures' warranties. See their terms and conditions before returning any merchandise to lenitech.com. This does not include rips or tears in clothing and outerwear due to intense use of the product or other situations in which the customer caused the item to become defective.


Support (801) 582-2888



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